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Need help right now?

Message us, call us, or let an engineer connect to your computer and fix it remotely. We respond within 24 hours on average, Sundays excluded.

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Remote session Let us connect For software problems we can fix without a visit

Remote support

Let an engineer connect to your computer.

Many problems can be fixed remotely, without waiting for a visit. You see everything the engineer does, and you can end the session at any time.

  1. 1

    Download RustDesk

    It’s free, open-source remote support software. Choose the version for your computer.

    Download RustDesk
  2. 2

    Open it

    On Windows you can run it straight away. On a Mac, follow the prompts to allow screen recording and accessibility.

  3. 3

    Send us your ID and one-time password

    Both are shown on the RustDesk screen. Type them below and send them to us on WhatsApp.

Send us your session details

We’ll connect as soon as an engineer is free.

Stay safe. Only share your RustDesk details with On-Time, and only after you’ve contacted us. We will never ask for your bank details or account passwords. Close RustDesk when the session ends.

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