Annual Maintenance Contracts
One contract. Every device looked after for the year.
An On-Time AMC covers your desktops, laptops, printers, servers and network for a fixed annual fee. Our engineers visit on a schedule to keep things healthy, and come back whenever something breaks in between. You get one number to call and no surprise repair bills.
- 500+ machines under contract
- 24 hr average response, Sundays excluded
- 30 yrs longest client relationship
What’s included
Everything included in an On-Time AMC.
Preventive maintenance visits
Planned visits to clean, update and check every machine before small problems turn into downtime.
Breakdown support
Call or WhatsApp us when something stops working. We fix it remotely if we can, and send an engineer if we can’t, with an average response time of 24 hours (Sundays excluded).
Remote help desk
Quick fixes for passwords, email, printers and software without waiting for a visit.
Network and server care
Routers, switches, Wi-Fi, NAS and servers checked as part of the same contract.
Asset register
A running list of what you own, its configuration and warranty status, so nothing gets lost.
Visit reports
A written record of every visit: what we checked, what we fixed and what needs attention next.
A good fit for
Who this is for
- Offices with 5 to 100 computers and no full-time IT person
- Companies tired of calling a different technician every time
- Businesses that want a predictable yearly IT cost
- Mumbai head offices with branches elsewhere in India
How it works
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Site audit
We visit, list every device and note anything that needs attention right away.
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Proposal
You get a fixed annual quote based on what you actually have, not a generic package.
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Onboarding
We set up the asset register, fix urgent issues and agree a visit schedule.
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All year support
Scheduled visits, on-call breakdown support and remote help until renewal.
How quickly do you respond to a breakdown?
Our average response time is 24 hours, Sundays excluded. Many issues can be fixed remotely without waiting for a visit, and an engineer comes on site when the problem needs hands on the machine.
What does an AMC cover?
Labour for preventive maintenance, troubleshooting and repairs on the devices listed in your contract, plus remote support. Replacement parts are quoted separately unless you choose a comprehensive AMC that includes them.
Do you cover machines we bought elsewhere?
Yes. We cover branded and assembled machines regardless of where they were bought. We audit them first so we know their condition before the contract starts.
How is the price worked out?
It depends on the number and type of devices, how often you want visits and whether parts are included. We quote after a site audit.
What about our offices outside Mumbai?
If your head office is in Mumbai, we support your other offices across India remotely as part of the same relationship.
What is the difference between AMC and FMS?
With an AMC, our engineers visit on a schedule and when you call. With FMS, an On-Time engineer works from your office every day. Many growing companies start with an AMC and move to FMS later.
Often paired with
Related services
Facility Management Services
A dedicated On-Time engineer stationed at your office, running your IT day to day.
Learn moreIT Hardware
Custom-built desktops, branded laptops, monitors, parts and accessories, delivered and set up.
Learn moreSoftware Licensing
Genuine Microsoft, Adobe and other business software, licensed correctly and installed.
Learn moreLet’s talk about AMCs.
A quick call is usually enough for us to suggest the right fix, contract or setup. No obligation.