Wi-Fi or internet down
The first question is whether it is only your computer or the whole office. That decides whether to look at your computer or at the router.
Guided fix
All the steps on one page
- 1
Switch Wi-Fi off and on
Click the Wi-Fi icon at the bottom right of the screen. Switch Wi-Fi off, wait 10 seconds and switch it back on. Make sure Airplane mode is off.
- 2
Reconnect to the office network
Choose your office Wi-Fi from the list and connect again. If you use a network cable, check that both ends click firmly into place.
- 3
Restart the router
Find the internet router, the box from your internet provider. Switch it off at the plug, wait 30 seconds and switch it on. Give it 3 to 5 minutes to start up fully.
- 4
Restart your computer
Save your work, then choose Start, Power, Restart. Restart is better than Shut down here, because it fully resets Windows.
When to contact us
- This usually means the line from your provider is down. Call their helpline with your account number ready. If they say the line is fine, raise a ticket with us.
- Those were the safe checks. Raise a ticket and an engineer will take it from here, remotely or on site.
Other problems
All guides